/ˌjuːzərɪkˈspɪəriəns/采访入门
User Experience (UX)
用户体验。一个人因使用或预期使用某产品、系统或服务而产生的整体感知和反应（ISO9241-210 定义）。
English Definition
"A person's overall perception and response resulting from the use and/or anticipated use of a product, system, or service. (ISO9241-210)"
用法说明 · 针对中文母语者
UX 是大概念，包含 usability、accessibility、brand perception、emotional response 等多个子领域。设计师自我介绍常说 'I'm a UX designer'。
常见错误
- ·不要把 UX 等同于 UI —— UI 是用户界面（视觉+交互），UX 是更广的整体体验。
- ·不要用 'user experience'替代 'customer experience' —— 后者更偏商业/营销场景。
真实用例 · 2 条
"UX is not just about making things usable — it's about making them meaningful."
采访The Future of UX·Don Norman (interviewed by NN/g)·2017
"Our UX research team runs usability tests, contextual inquiries, and diary studies — but we also look at brand perception and emotional response."
采访Inside Airbnb's UX Org·Airbnb Design Team·2020
关联词
人工编辑词条